Reviews

What People Say…

Here are just a few of our favourite reviews left for us on the widely trusted carehome.co.uk, to see the full list of reviews click the button lower down.

…most caring people I have come across

My wife has dementia and entered Kiln Lodge in April 2014 from the start the staff were very helpful and caring. My wife was surly and antagonistic at start but the staff soon had her smiling and I was able to take her out for rides in the car. I can state with hand on my heart that Kiln Lodge staff are some of the most caring people I have come across. My wife’s welfare was uppermost and she only left due to a deterioration in her mental state.

Brian C

Husband of Resident

I visited many care homes before being lucky enough to find this one

The staff at this care home treat every resident with dignity and respect, whilst creating a fun and warm environment for the elderly in their care. I visited many care homes before being lucky enough to find this one. I would not hesitate in recommending this establishment. The home is outstanding and the staff treat every resident like a member of their own family.

M C

Daughter of Resident

Exemplary service and care since day one

Exemplary service and care since day one. Mum spent 7 years at Kiln Lodge and she was treated with care and respect throughout her stay. The home is immaculate, sunny and warm, the food is good and plentiful. The staff are outstanding – they care for each and every one of the residents, getting to know what they like and taking time to give them each individual attention. I am so grateful that when the time came for mum to need full-time professional care, Kiln Lodge had a vacancy. I would recommend Kiln Lodge to anyone looking for a safe, caring placement for their loved one.

Janine G

Daughter of Resident

The home is immaculately clean and excellently managed

This was my 2nd visit since lockdown and I can only thank and praise the management and team for the precautions taken and excellent care provided during the lockdown period keeping everyone safe. We have always been very satisfied with the outstanding care our mum has received over the last 5 years. Being totally incapacitated, all her needs are met in a caring, dignified and respectful way. The home is immaculately clean and excellently managed. The whole team are very friendly and welcoming and make it a pleasure to visit.

Ann D

Daughter of Resident

We have found the staff, facilities and activities first-class

My wife has Alzheimer’s and has been attending Kiln Lodge as a daycare client for almost a year, she has also had two weeks of respite care there too. We have found the staff, facilities and activities first-class. The staff are caring professionals who obviously enjoy their work in what can be difficult circumstances, but they are always happy and smiling. They cater for all dietary requirements and the food provided is of excellent quality. My wife is very happy there and the management always keeps you informed of the activities they are doing with photo’s and video’s on their FaceBook page. We would highly recommend Kiln Lodge for anyone who is looking for respite care or daycare.

Malcolm D

Husband of Resident

The whole team at Kiln Lodge have become her family

Grandma moved into Kiln Lodge during the first lockdown. Prior to her moving in and right from the very first home visit, which was done by the manager and another member of staff, as a family we cannot fault what they have done for her. Every member of staff we have come in contact with personally or via facetime has always been so lovely with her and so understanding of her needs. The whole team at Kiln Lodge have become her family especially when we weren’t allowed to visit due to restrictions. Seeing the bond they have with her and the trust she has with them all puts our minds at ease knowing she is so much happier and very much loved and cared for. We are always kept updated on how she is and she is always dressed smartly. The manager and her team became aware of her triggers very quickly and always do their best to ensure her triggers are kept to a minimum and that she remains happy. I can’t thank them enough for the time they spend with her and for allowing us to facetime her. They have made her life so much better and safer.

Hayley P

Granddaughter of Resident

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